Ok, quick time out for a marketing and communications 101 lesson. Simple is better.Why do restaurants and convenience stores make our providing them feedback so difficult. With the advent of texting, and QR codes who has a desire-- to call a 1-800 number to tell how a company how it is doing. Isn't such an approach ALL about the company and LITTLE about the customer?Should it not be easy, simple and the opposite (about the customer)? Simple is better.If I knew I could tell Chili's restaurant via a text message how they are doing, and that it would take me…
Today's, focus will be on print buyers. One thing has become clear to me, after having time with print buyers across the country. They do not care! So, you are thinking, “Ryan, what don’t they care about?” Good question.
Well, first there is no (for the most part) full-time print buyer in today’s world. There are people, such as a communications manager or a marketing director, who oversee this responsibility among many other duties. And, they see printing as a necessary evil. This means one more thing they have to handle and get done.
Second, many have come to view print as a commodity and that low price is what matters. Third, they do not care about your equipment, FSC certifications, high-quality work, automated proofing or color control systems. Sorry—to them this sounds like you are Charlie Brown. You know…WHAH-WA—WHAH-WA—WHAH-WA.
Have you ever heard of the acronym WIFM? You know the one that means “what’s in it for me?” I challenge you to tune in to a new station in your sales efforts. The call number is WIFT. What’s in it for them? What are you bringing to the table that really wows a buyer? Anything? I cannot tell you the number of times in my career—in either running a printing company or consulting in the field—that I have watched a salesperson bore a buyer and me to death.
You see, if you want them to care, you need them to understand your “why,” not your whats and hows. If you sell at the “why” level, you communicate how you can provide them headache relief and powerful solutions. In contrast, when you share at the “how and what” level, you talk about basic and boring things.
For example, work and turn versus sheet wise OR the weight of the paper, OR the type of ink, OR inline of offline processes OR line screen. This is ALL BORING. They do not care. For that matter, I do not care…and quite frankly, anyone who is going to remain relevant in sales in 2013 and beyond in this industry, needs to embrace this as soon as possible.
So, what do you do to make a buyer care? What do you do so they want to tune in to the WIFT station? Do you show what is in it for them? Do you explain how it will help them? Do you spend time listening? Do you ask deep open-ended questions that focus on what is best for them? Do you try to be more creative in your approach than anyone else? Do you show ways to make their life easier? Do you care more about the long term partnership and guiding a prospect the right way than “winning” one job?
If you do these things a “buyer” does care because they begin to trust you and know that you have their best interests at heart. Please take this post into account and trust me when I say buyers will care if you give them a reason to. I challenge you to do this. Good luck!