WOW! We are already in the third month of this new year and there is no better time to learn new things. So, that is exactly my plan for much of our year together. This post will be an overview of the Adaptive Communications model. It is the cornerstone of my Everyone Is in Sales book and will be quite helpful to us as we strive to become better communicators. The four articles that will come out in future posts will address (one at a time) the model’s four separate components. So you know, this model is solid and built from…
As I was recently pondering human communications in my doctoral studies, I came across something that made me ponder "words" as we think about them. So in this blog post... I ask you to take a moment to see if you can read (these words put together in an uncomfortable way): Research says only some can: fi yuo cna raed tihs, yuo hvae a sgtrane mnid too.Cna yuo raed tihs? Olny 55 plepoe out of 100 can.i cdnuolt blveiee taht20I cluod aulaclty uesdnatnrd waht I was rdanieg. The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it…
My oldest daughter recently got a job at one of my favorite “fast food” places Chick-Fil-A (CFA). Being that I live in Atlanta, where it is headquartered, they are everywhere. Also, I know many of the stores owners and some of the Cathy family (founders). Needless to say, I am a fan. Why do I bring this up? First, they offer something that all of us can do a better job of in our organization. They do not say “next customer;” they say “next guest.” Yep, we are treated special, and they mean it. Wow, I wonder how much that…
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