The communications process is a component of every aspect of life. Organizations are made up of people, and communications patterns are complicated. Let me take a moment and introduce the concept of “over-communicating.” It is vital to over-communicate in all we do—both online and offline. Note to reader: Communications involve all processes between sender and receiver, so this does not mean we simply talk or write more. The goal is maximum communications efficiency and effectiveness (green quadrant) as per the “E” Model below. Our world is noisy, has a short attention span and moves rapidly by nature. In consulting with…
Yes,you read the question correctly.
Would you buy from you?
At first, you may be thinking—duh, Sauers—of course I would. However, it is amazing how when I drill in on this subject while training, salespeople and owners alike begin to say something like “well, uh, ummm, huh, yeah, I guess.” Really? If you would not buy from yourself, then why would anyone else want to buy from you?
I have an example of the confidence, not cockiness, it takes to be successful in sales. Take a cornerback in football. (Note: to those who do not follow football, this is not the quarterback). The cornerback, like a salesperson, is an island on to themselves. This means it is a lonely position. A cornerback sometimes makes a big interception and other times gets beaten on a big play. It is easy for the spectators to see both the successes and failures. They are quite visible.
For a cornerback to shake such things off they must have what experts call “athletic arrogance.” What does this mean? It’s an unshakable confidence that they are the best at what they do—even when they have a short-term failure or bad game. This also means that when they have a great game, they do not get “cocky,” instead feeling they were simply living up to their potential and doing their job.
Salespersons are the same, and everyone is watching.
Sometimes you make a huge sale or are able to set up a ton of qualified appointments. Other times, you are told no, leave, go away and more. So, what type of confidence does this require? It requires a salesperson to have the same type of “athletic arrogance.” Yes, I know you’re not playing football, but what I am after is the mindset that is required.
Can you shake things off and bring your top game day after day? When you have great success, can you avoid becoming complacent? Can you always outwork and out-think your competition? By the way, that is virtually everyone these days.
Assume, you could call yourself and leave a voice-mail message; would you call yourself back? Please be honest. Also, think of whether you view yourself as a valued partner and resource, or as a “sales rep” (vendor) and thus a transactional order taker? Do you have the confidence that lets buyers know your time is valuable and, if they do not meet with you, they will be missing out? Again, I stress confidence not cockiness.
So, would you buy from you? Check out my new Book coming soon! Just on this subject!