It seems that nearly every week a printing or promotional company tells me the people they are calling on do not return messages. I hear this from sales staff, as well as executives and/or ownership. But the same people complaining—oftentimes executives—are usually not good at getting back to the salespersons who are calling on them. I hear executives say, "Put them in voice mail—it is a salesperson, right?" Also, they may instruct the receptionist to tell the caller they are in a meeting. Or they simply have the salesperson leave voice mail after voice mail, without ever responding.This is not good.…
Have you ever thought about where a person’s email address comes from? Does it have something to do with their brand? Yes it does. Watch this one-minute video as I explain this concept in more detail.
First, you have to think of their email name. It is likely unique to their brand in some way. Does the name tie to their birthdate? Their name or nickname? Their hobby or favorite number? I have seen people do all of these. Second, we should consider (as most people do not like changing email addresses) what company name the person has as part of their email EX: Gmail, Yahoo, Hotmail, AOL, etc. These all will tell you something about the person—in most cases of their age and when they first got email.
So, why does all of this matter? You must study the deep “why level” and under the surface things people do to really understand another person. This was an easy example of one way to do it. Remember, as I discuss in my recently released book, “Would You Buy from You? Your Brand Makes the Difference,”that we must think in an “under the iceberg” way to truly understand another person. And, yes, once that is done, it is your brand that makes all the difference.